By Email

For general Inquires for order-related, advertising and marketing, vendor-related, and employment opportunity questions:

By Phone

Customer Service: 1 – (806) 791-1100

* For questions about your order, our Customer Service Reps are available to assist you Monday-Friday 10am-6pm CST. To place a new order, call Monday-Friday 10am-6pm or Saturday 10am-5:30pm CST.

How do I return/exchange something?

Exchange and Return Policy. Due to the nature of our undergarments, some items may not be returnable.  Ribbons and Bows will gladly exchange or issue a store credit for all other items within 30 days of purchase with an original receipt; items in their original condition and all tags still attached.  Store Credit will have an expiration date of up to one year from original purchase date.

By Mail

Ribbons and Bows Intimates
4414 82ND Street, Unit #216
Lubbock, Texas 79424

If you are returning a purchase, you are responsible for the return shipping. When we process your return, a fee of $10 will be deducted from your return credit. We recommend using an insured, traceable method and we will not be held accountable for lost packages.
In the unlikely event that we inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us immediately at 1-(806) 791-1100.

Contact Ribbons & Bows